We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum minimum metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum minimum metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
dynamic and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US candidate will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). management roles, specifically in managing large call centres Demonstrated success in navigating peak
Fund Minimum requirements: 2 Years experience in a call centre industry 2 Years on boarding of new clients Centre provide quality customer service on every call Consultant: Charlene Nel - Dante Personnel Silver
targets. Interview Target Makes sufficient database calls to prospective students to schedule interviews in Complete required weekly INA (interviews not applied) calling to secure applications. Achieve weekly, monthly individual target. Administration and Reporting Update call report and IBT (Interview Booking Tracker) and presentation order for applications to be confirmed. Update calling outcomes on STASY and TMR (Total Marketing Report)
targets. Interview Target Makes sufficient database calls to prospective students to schedule interviews in Complete required weekly INA (interviews not applied) calling to secure applications. Achieve weekly, monthly individual target. Administration and Reporting Update call report and IBT (Interview Booking Tracker) and presentation order for applications to be confirmed. Update calling outcomes on STASY and TMR (Total Marketing Report)
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders stakeholders. The Agent is expected to maintain a call back methodology, ensuring all clients not successfully electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES:
- Making calls to clients for purposes of sales, payments, updates accurately
- Providing relevant information to ensure First Call Resolution
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- Maximizing the overall
Selling our products/services telephonically No cold calling A completed matric Minimum of 2 years working experience