period you need it for. About the Position: The Business Development Manager (BDM) identifies high-quality clients. • Identify and clearly communicate the business needs of clients, crafting solutions that meet Ensure that the proposed solution, both from a business and technical standpoint, provides a compelling the client. • Secure new business opportunities and uphold exceptional levels of post-sales customer support invoicing and monitoring customer satisfaction levels. • Source and distribute pertinent thought leadership
and systems support Understand the nature and business impact of requests and perform the required analyses internal business functions Provide second line support service to NOC, Service Desk, Business Desk SA SA and Business Desk MAH Resolve incidents, problems, service requests and change requests in line with with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in
and systems support Understand the nature and business impact of requests and perform the required analyses internal business functions Provide second line support service to NOC, Service Desk, Business Desk SA SA and Business Desk MAH Resolve incidents, problems, service requests and change requests in line with with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in
Management • Identify and facilitate sales and business growth opportunities and constantly keep the commercial client relationships to maintain old business and acquire new business. • Collaborate with various internal through thought leadership to ensure that the highest level of performance is achieved, and objectives are met control. CORE RESPONSIBILITIES: Governance, Risk and Business Continuity Management • Stay up to date of new operations. • Manage business risk, through continuous internal and external monitoring of business impact, as
stakeholders to ensure the IT strategy aligns with business goals and objectives. Responsibilities: Plan, management and stakeholders to align IT strategy with business goals, and provide technical support and troubleshooting
development
· Exhibit commitment and a high level of flexibility
· Ability to train and coach
Governance Process Reporting Project Management Business Analysis Requirements: Education: Essential -