RESPONSIBILITIES Basic Function Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing coaching and feedback to team members to enable them to improve their performance Provide inputs on process and system to the team Meeting t
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and
JOB DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop training materials, activities, and
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
JOB DESCRIPTION Facilities is primarily responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors. This function includes d
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat