trade test. 4 years' experience as electrician apprentice. Skill Working at heights. Excellent communication
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native level
Environment: High Rise Residential Hospitals Offices Data Centers Hotel and Leisure Retail Education Facilities Experience
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
drawing for commercial buildings, hospitals, data centers etc. Interfacing with multi-disciplinary engineering
drawing for commercial buildings, hospitals, data centers etc. Interfacing with multi-disciplinary engineering
products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2