for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
Summary:
Managing and responding to all incoming sales tickets from prospective and existing partners. Supporting Maintaining accurate information relating to sales tickets, inbound & outbound calls in the CRM system
Managing and responding to all incoming sales tickets from prospective and existing partners. Supporting Maintaining accurate information relating to sales tickets, inbound & outbound calls in the CRM system
other related faults Acknowledge support request ticket(s) and accurately record, update and document progress issues and changes are recorded through the ticketing system Provide hands on escalation support for optimally without repetitive faults Maintain average ticket resolution of 48 hours, meeting, or exceeding SLA's
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
duties include preparing financial statements, examining and analysing the companys accounts, and ensuring
required. Clean bill of health passing a medical examination. Roles and Responsibilities: Health and Safety:
qualification in a related or legal field Certified Fraud Examiner advantageous Proven management of teams Proven
for the tenants and the complex. (Red Rabbit ticketing system to be used) If the caretaker and staff all tenants and caretaker. List and upload onto ticketing system all maintenance that must be attended to