offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation A Service Desk Agent is responsible for the management of incidents and requests in order to achieve achieving resolution within SLA. This extends to the management and coordination of a request until total closure specifically logged and therefore, are required to manage the incident during the incident lifecycle Act of incidents to IT internal management or to external 3rd Party Management if required to resolve and
varied inbound sources into the company's Call Management System. Required to ensure that every opportunity telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests