We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
and content creation experience. Requirements: – Matric / Grade 12 – Marketing diploma or degree (would experience – Email Marketing Experience – Cold Calling Experience – Please submit a Portfolio and Photo
Minimum Requirements: Essential: Grade 12 / Matric Up to 6 months’ retail experience Computer literate loading and off-loading of stock Ensure items without barcodes are clearly marked Assist with back shopping
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
and receive POD. Sign trip sheets in at the POD clerk and ensure that all documents that were assigned
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
world-class shopping experience. Required: Grade 12 / Matric A minimum of 6 months’ experience cashier/till
grow existing clientele. Minimum requirements: – Matric / Grade 12 – Marketing / Sales Qualification would
absence to Manager immediately with a telephone call · Submit all leave request timeously to enable proper