HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one client loyalty through effective and efficient service to our clients – providing our valuable clients clients with consistent, world class and legendary service of the highest quality, during every interaction instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition
HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one client loyalty through effective and efficient service to our clients – providing our valuable clients clients with consistent, world class and legendary service of the highest quality, during every interaction instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps and outbound calls in a timely manner to provide product and service information to customers. Prepare customer customer service reports and checks, to ensure effective and efficient admin operation. Update customer of our products, services, and policies to supply accurate information to customers. Contributes to working team effort to maintain high levels of service. Record customer interactions and follow up on pending
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps and outbound calls in a timely manner to provide product and service information to customers. Prepare customer customer service reports and checks, to ensure effective and efficient admin operation. Update customer of our products, services, and policies to supply accurate information to customers. Contributes to working team effort to maintain high levels of service. Record customer interactions and follow up on pending
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the delivery of IT services to the business or internal stakeholders, focusing on maintaining Service Level Agreements Agreements, and ensuring service quality, and managing client relationships. The IT SDM will have an inward qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback and recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations Compliance and Risk Management: Ensure that all customer interactions comply with legal and regulatory
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback and recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations Compliance and Risk Management: Ensure that all customer interactions comply with legal and regulatory
Responsibilities: Customer Focus- Efficiency Logging, following up, testing and resolving of call bug tracker and service priority members. Client Liaison Contact Client to clarify requirements Update calls with