environment and identify problems that needs analyses, work with IT management and support teams on the formulate, plan, schedule, and monitor the IT problem management strategy, by understanding the company IT delivery based on case analysis and applied problem management if identified as a defined mitigating solution
with the assistance of a senior engineer (Problem Management). Provide customer SLA Reports or inputs
analytical ability and problem-solving skills. Good understanding of management practices and techniques
analytical ability and problem-solving skills. Good understanding of management practices and techniques