National Diploma Communications Networks, Support Services, Network Management, Computer Systems Engineering
client service expectations and be able to work independently with little supervision. Drive service success targets & goals. Customer: CSAT scores across Operations Offering excellent service. Attend to installs installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on SONIC Merchants called for installations and training for all low touch All merchants called for installations
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries Consignment Management: Capture all consignments (inbound and outbound) immediately upon receipt. Ensure
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries Consignment Management: Capture all consignments (inbound and outbound) immediately upon receipt. Ensure
targets within an agreed region, and to build solid customer relationships to ensure the Company meets its Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in a corporate/office necessary Educate customers on the benefits of using products and services Call on customers on sites when relationships with customers Do demonstrations of machines on site for customers to promote the products products and services and achieve the minimum quantity of demo's per week as per the Company standards Do
manner . Answer and screen all phone calls and direct such calls to correct staff members. Take messages duties Staff/Customer Support Support staff as requested. Provide information to customers and ensure that that customers complete the visitors register and that they familiarize themselves with the company's
manner . Answer and screen all phone calls and direct such calls to correct staff members. Take messages duties Staff/Customer Support Support staff as requested. Provide information to customers and ensure that that customers complete the visitors register and that they familiarize themselves with the company's
and devices • Liaising with internal customers, external customers, and suppliers regarding technical issues application as unsuccessful For any enquiries, please call 012 346 1950
with the its customers. They will be in charge of developing new market, new customers, building long-term long-term relationships with a group of customers. The successful sales representative should possess an products and services and should relate this knowledge in a way that accommodates customers. Key Responsibilities relationships with customers Develop a trusted advisor relationship with key accounts, customers stakeholders delivering exceptional client service on a day-to-day basis Liase between the customer and internal teams Education
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain