telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written
core network Strong knowledge in 4G core network, call processing technologies and network architecture