style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
Midrand
Team coaching and effectiveness management:
proposed financial structures
• Competent in coaching and mentoring of team members.
MAIN
disciplines.
• Training, mentoring and coaching of Business Analysts and   Dealmakers
•
sharing in the team and cross functional
• Coaching and mentoring of team members
TECHNICAL/FUNCTIONAL
/>• Persuading and Influencing skillsÂ
• Coaching and MentoringÂ
• Leading and Co-ordinating
sense and industry expertise. Good mentoring, coaching and people management skills. Responsibilities strong presence. Managing, objectives setting, coaching and performance monitoring of sales representatives
morale and motivation in the working environment. Coaching and management of allocated team. Workforce management and succession planning. Provide learning and coaching opportunities and taking corrective action where
motivation in the working environment.
delivery requirements Ability and willingness to coach and give training to colleagues and users when required
required performance parameters and act as technical coach where required