At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
levels of management on labour management.
eg. Department of Labour, fire department, contractors, service provider and emergency services with documents and registers Analyze and investigate customer complaints. Facilitate interventions to address Engage with external bodies (eg. Department of Health and service providers) with regards to compliance Working knowledge of Vector strategies, policies, customer products and operations Auditing Relationship
eg. Department of Labour, fire department, contractors, service provider and emergency services with documents and registers Analyze and investigate customer complaints. Facilitate interventions to address Engage with external bodies (eg. Department of Health and service providers) with regards to compliance Working knowledge of Vector strategies, policies, customer products and operations Auditing Relationship
maintaining and leveraging the quality of service provided to customers, ensuring operational optimisation and efficiency that will reflect positively on the customers' experiences. Kindly note that this is a currently projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: 1. Customer (the Sales Force or Consumer): Analyze external customer's specific requirements
you promote a harmonious team effort within the department. • Provide comprehensive quality nursing care internal and external customers, and ensure all actions promote customer service excellence. • Assessment
measures as established and set for the Operations Department while Serving as the company's representative objectives. Contributor into the development of the Departments Operations Strategy and into supporting organizational improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery Managers and present the solutions to our business customers. Contribute to Product development and complex
from existing customers and on-boarding new customers in the region. You are the Customer champion and
and the face of our client in ensuring customer satisfaction and positioning our client as their partner
existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve
Develop revenue from our clients new products and services, thereby increasing our clients share of wallet
elevate our client as the partner of choice for services in Africa and the Middle East.
Key
Requirements: - Strong Administrative skills. - Strong customer service focus. - Good listening and problem-solving and Responsibilities: - Provide an end-to-end service and support for the flexible resource needs of Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists. - Support
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple