deliverables and SLA's with stakeholders Own resolution of online incidents/bugs with relevant resolver groups including line support role for online SLT/CBU/VB/App and CEO escalations in the online space with an emphasis tools to enable First Call Resolution (FCR) in the online space – Informix SQL, Postman, SoapUI, Elasticsearch resolution turnaround times Provide support for online sales (checking order status, verifying payment field Good understanding of Oracle SQL Knowledge of online sales and ecommerce Knowledge of payment providers
understanding of Oracle SQL