We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Presentation of key findings to the Distribution Centre Manager (DC Manager) and Operations Director. Ensure problems. Manage the Warehouse Admin Clerk. Manage the Export Clerk. 3. Operations: Provide the operations
agri businesses
products will have the right thickness and shape without defects. Read blueprints or job orders to determine communication, innovation, and continuous improvement. Matric and Diploma in Mechanical engineering, Operations
greenhouses and agri businesses Technical inbound sales calls with prospective clients Submitting B.O.M and quotations solar agriculture projects Education: Completed Matric BSc Degree in Electrical, Electronic Power, Energy
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
implemented:
Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware