Ensure staff understands and comply with all call centre objectives, performance standards and policies
Coach is also expected to work within all teams of the Contact Centre to ensure that the Customer Experience
handing over and escalating all network faults according to Network Management Centre Fault Handling and Escalation
primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
To ensure the success of draw events. To maintain compliance with organizational and statutory requirements with regards to the lottery draws and to oversee the maintenance and audits of draw. To ensure that the communication and information between the studio and the data centre is accurate at all
Duties: