Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
development. Attend to all reported maintenance and open tickets on RedRabbit. Assign approved contractors. Obtain from start to end on exit inspections (opening of tickets and follow through till closure). Ensure all EXIT
are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
implementations and changes. Proficiency with Jira ticketing systems. Proven project management experience
working on computer systems, especially CRM and ticketing systems, and have at least 3-5 years experience