This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections daily operational functions of the collection call centres of the company and collaborate closely with Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other
freedom and tools needed to care for their clients' customers as if they were their own. Every employee brings doing things. About the Role: As a Spanish Customer Service Representative, you will play a crucial role client and their customers. You will be the first point of contact, ensuring that customers receive exceptional exceptional service and support. Requirements: Fluent in Spanish Fluent in English High School Qualification Documents Minimum of one year of experience in customer service Willing to work shifts
freedom and tools needed to care for their clients' customers as if they were their own. Every employee brings doing things. About the Role: As a German Customer Service Representative, you will play a crucial role client and their customers. You will be the first point of contact, ensuring that customers receive exceptional exceptional service and support. Requirements: Fluent in German Fluent in English High School Qualification Documents Minimum of one year of experience in customer service Willing to work shifts
freedom and tools needed to care for their clients' customers as if they were their own. Every employee brings doing things. About the Role: As a Spanish Customer Service Representative, you will play a crucial role client and their customers. You will be the first point of contact, ensuring that customers receive exceptional exceptional service and support. Requirements: Fluent in Spanish Fluent in English High School Qualification Documents Minimum of one year of experience in customer service Willing to work shifts