(IIS) • Nagios and Monitoring • Linux (Ubuntu) • Helpdesk and Support Experience • Technical Problem Solving
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
solutions Provide user support including dealing with Helpdesk issues as required Assist with preparation of
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Duties: Ensuring all calls are logged into the helpdesk system and having ownership that all progress Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership that all progress
Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk and Support Experience Technical Problem Solving
Country Standard
Country Standard
with the Country Standard Manage and maintain IT Helpdesk System for tracking and reporting. IT Costs are
various back-end services and databases Assist the Helpdesk in providing support to users and internal customers