acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed. Ensure updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert and discussing specific action plans. Escalation teams at the client end for the purpose of seeking clarifications Training Skills Ability to mentor members of the team to provide excellent customer experience Soft Skills/ operations expectations Stress management Motivating the team during Training QUALIFICATIONS Selection Criteria:
Experience Competencies RESPONSIBILITIES • Mentoring the team over various processing transactions • Monitoring Technical Queries and assist the team via the necessary tools • Participating in team huddles and providing frequency-based feedback • Assist Handling and Good at problem solving • Full time productivity as and when required Experience Competencies RESPONSIBILITIES • Mentoring the team over various processing transactions • Monitoring Technical Queries and assist the team via the necessary tools • Participating in team huddles and providing
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective efficiency Providing motivation, coaching and feedback to team members to enable them to improve their performance performance Provide inputs on process and system to the team QUALIFICATIONS Qualifications: Customer Service top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking
client in Epping is looking for an Assistant Accountant to join their team. You will play a crucial role in />
point of contact for customers with queries about products, orders and deliveries and provide support for Ability to work independently and collaboratively in a team. Ability to prioritize tasks and work under pressure activities. Ensure data integrity and accuracy. Assist in Sales Reporting: Prepare and generate sales Provide regular updates on sales metrics to the sales team and management. Handle Enquiries and Correspondence: information about products, pricing, availability, and delivery schedules. Assist in resolving customer
shipments Keep up to date with product information Accurately describe product features and benefits Follow
Requirements:
Candidate requirements:
REQUIREMENTS
Responsibilities: