sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening
all tasks associated with the contact centre, from call management to response reaction and measurement packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible breakdown/panic/call me from inception to conclusion • Monitoring and control of breakdowns, panics and call me's
Quoting Sign up a minimum of 5 active lead referral agents Weekly report writing Keep up to date and fully term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
Quoting Sign up a minimum of 5 active lead referral agents Weekly report writing Keep up to date and fully term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
be beneficial but not a must.
Revival Fitness Center. Dedicated sales consultants are required at our boutique wellness center/gym. Training
operational excellence within our retention call center model. Leverage your consumer marketing experience
operational excellence within our retention call center model. Leverage your consumer marketing experience
drawings for commercial buildings, hospitals, date centers etc. Revit MEP 2018 or higher, munimum 2 years
drawings for commercial buildings, hospitals, date centers etc. Revit MEP 2018 or higher, munimum 2 years