with the assistance of a senior engineer (Problem Management).
environment and identify problems that needs analyses, work with IT management and support teams on the formulate, plan, schedule, and monitor the IT problem management strategy, by understanding the company IT delivery based on case analysis and applied problem management if identified as a defined mitigating solution
environment and identify problems that needs analyses, work with IT management and support teams on the formulate, plan, schedule, and monitor the IT problem management strategy, by understanding the company IT delivery based on case analysis and applied problem management if identified as a defined mitigating solution
with the assistance of a senior engineer (Problem Management). Provide customer SLA Reports or inputs
feedback • Analytical skills • Problem-solving skills • Relationship management skills • Presentation and
feedback • Analytical skills • Problem-solving skills • Relationship management skills • Presentation and