Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
and effective manner with strict adherence to the Bank's policies and procedures MAIN FUNCTIONS OF THE JOB non-FICA compliant customers and sureties on the bank's system Updating of existing CIF information on transactions. Creation of all finance facilities on core banking system for new, increase, decrease and modification information on the Bank's document management system Creation of drawdown on core banking system for finance when required Pay-out Finalizing drawdown on core banking system and submission to Credit Administration
and effective manner with strict adherence to the Bank's policies and procedures MAIN FUNCTIONS OF THE JOB non-FICA compliant customers and sureties on the bank's system Updating of existing CIF information on transactions. Creation of all finance facilities on core banking system for new, increase, decrease and modification information on the Bank's document management system Creation of drawdown on core banking system for finance when required Pay-out Finalizing drawdown on core banking system and submission to Credit Administration
/>Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse
and on boarding requirements as required by the Bank's documented policies and procedures. To provide captured correctly according to their dealings with the bank. To request confirmation of details from clients QUALIFICATIONS Minimum – Matric / Certificate in Banking or similar PREFERRED EXPERIENCE Minimum experience position. FICA experience required. KNOWLEDGE Banking systems FICA
and on boarding requirements as required by the Bank's documented policies and procedures. To provide captured correctly according to their dealings with the bank. To request confirmation of details from clients QUALIFICATIONS Minimum – Matric / Certificate in Banking or similar PREFERRED EXPERIENCE Minimum experience position. FICA experience required. KNOWLEDGE Banking systems FICA
and on boarding requirements as required by the Banks documented policies and procedures. To provide excellent captured correctly according to their dealings with the bank.
A Consultant
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous