responsible for the sales of new and used motor vehicle parts. Duties will include dealing with customers, asking asking the correct questions to determine what parts the customer needs, following up on deals until the and working with the Workshop team to bring these parts to the counter. Requirements:
Purpose of the Role To support, quote and generate parts sales with existing and potentially new customers customers. Assist service technicians to book parts. Key Performance Areas Be professional and provide timeous monthly parts sales targets Identify and implementation of parts sales campaigns Processing of parts quotations and sales orders Follow-up and resolve customer parts order enquiries Provide regular feedback to customers customers on back orders and stock Monthly parts sales performance and market activity reports Meet objectives
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
customer satisfaction by delivering in full and on time
Achieve agreed Customer Service turnaround
/>Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse
Forming part of a respected and established Financial services firm, that offers wealth, fiduciary
This is a full time, office based role in Durban North.
is to: Order, receive and distribute spare parts in a timely manner Regularly communicate, receive and official orders and negotiate lead time Track and trace orders Issue spare part orders and email invoices to
is to: Order, receive and distribute spare parts in a timely manner Regularly communicate, receive and official orders and negotiate lead time Track and trace orders Issue spare part orders and email invoices to
Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
find efficient routes. Act as the first point of call for drivers. Audit goods for inconsistencies or increase load capacity) Use time management software to improve on-time performance and automation Create tax reporting, shipment details, stock levels, on-time delivery, and defects Implement and contribute to
touches, freeing people from limitations. We will be calling all government workers and offering them products products, we have an exsiting data so no cold calling. Making calls Handling objections Taking down information working with government workers. Previous 1 year call center experience. Matric Certificate Basic And