necessary parties to ensure a smooth and successful installation of product To ensure that the sales process
documentation.
test results accurately in detail.
product development lifecycle. Assist in the installation and commissioning of new software systems at
to help set up systems and / or resolve issues Install and configure new IT infrastructure equipment, ng Advanced Maintenance / Troubleshooting / Installation of client Servers/Network devices Key Performance Performance Areas Ensure all hardware and software installations and configurations comply with company policies
emails within Service Level Agreement Perform installation and training on products Log all interactions product queries Contact customers to provide installation and training Outbound calls to customers to
multiple clients. Handle software maintenance, installation, and testing. Meet SLA contractual deliverables
repair tasks for customers. Preform hardware installations. Fulfil assignments delegated by helpdesk technicians
Periodically check up on customers to see how current installations are working and to offer additional services
Periodically check up on customers to see how current installations are working and to offer additional services