Quoting Sign up a minimum of 5 active lead referral agents Weekly report writing Keep up to date and fully term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
employees W e are looking for Collection agents to join our team to call Businesses & Customers on behalf behalf of a client based in US. The agent will be responsible for performing mostly outbound activities (together First party /3 rd party collections, Rep will be calling on behalf of the creditor as opposed to the collection Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party collections, it
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular assessments Conduct regular performance reviews with agents and take the necessary corrective action. Respond replace agents or hire new agents depending on the needs of the business Managing all agent absence and with the Manager creating incentive plans to drive agent performance or special campaigns The TL needs to Attention to detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular assessments Conduct regular performance reviews with agents and take the necessary corrective action. Respond replace agents or hire new agents depending on the needs of the business Managing all agent absence and with the Manager creating incentive plans to drive agent performance or special campaigns The TL needs to Attention to detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire plan. Operates as an account manager for the call center's Operations & Quality functions to understand departmental requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and various accounts to ensure smooth transition of agents and help them achieve their performance targets Training Manager experience, ideally within a call center environment (including design, development, preparation
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire plan. Operates as an account manager for the call center's Operations & Quality functions to understand departmental requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and various accounts to ensure smooth transition of agents and help them achieve their performance targets Training Manager experience, ideally within a call center environment (including design, development, preparation
- Sign up a minimum of 5 active lead referral agents - Complete weekly reports that reflect leads, quotes term insurance either as a broker agent or tied agent - Call center agents not preferred unless they have
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and competencies email Contact Center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM experience in Contact Center Production Operations, Contact Center Technologies and Contact Center strategies.
Worker-(durban metro)
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Contact Center
Qualification. Previous experience in an outbound call center or a related sales position preferred. Proficiency ability to multitask. Excellent telephone and cold calling skills. Exceptional customer service skills. Strong