This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
Key responsibilities:
accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications Centre with regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za .
talented Sales through service Financial wellbing Agents with a passion for helping Australians This role
talented Sales through service Financial wellbing Agents with a passion for helping Australians This role
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular assessments Conduct regular performance reviews with agents and take the necessary corrective action. Respond replace agents or hire new agents depending on the needs of the business Managing all agent absence and with the Manager creating incentive plans to drive agent performance or special campaigns The TL needs to Attention to detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular assessments Conduct regular performance reviews with agents and take the necessary corrective action. Respond replace agents or hire new agents depending on the needs of the business Managing all agent absence and with the Manager creating incentive plans to drive agent performance or special campaigns The TL needs to Attention to detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it
Qualification. Previous experience in an outbound call center or a related sales position preferred. Proficiency ability to multitask. Excellent telephone and cold calling skills. Exceptional customer service skills. Strong
drawing for commercial buildings, hospitals, data centers etc. Experience 3 years Building Service experience