established market leader in the Southern Africa airline catering industry , and they are seeking to employ
e-mail correspondence with clients, outfitters, airlines, clearing agents, freight agents, taxidermies
e-mail correspondence with clients, outfitters, airlines, clearing agents, freight agents, taxidermies
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
faults. Working through daily tickets that are logged. Action and update tickets logged with accuracy Must
collection.
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong