THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
ng>
5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
automotive industry to apply for our 12 month learnership proramme. This is a great opportunity to gain department. After successfully completing this Learnership, the learner will hold a National Certificate Organising Adhering to Principles and Values The post Learnership for 30 unemployed youth appeared first on freerecruit
develop their skills through a learnership program. This learnership will provide hands-on experience personal growth and professional development. This learnership program offers an excellent opportunity for matriculates
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
authorisations. The role is performed in a contact centre environment. Role requirements and responsibilities: CV to response at mvgrecruitment dot co dot za or call us on 0860 100 684. Supporting documents required:
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
of the Competence Centre Events, Marketing and Membership and all Competence Centres of the Chamber