Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons when operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
solutions for commercial clients (retail, health-care, tourism, industrial sectors). Our commitment to quality
solutions for commercial clients (retail, health-care, tourism, industrial sectors). Our commitment to quality
effectively executing the responsibilities in the Paint Centre in line with the required customer experience standards
effectively executing the responsibilities in the Paint Centre in line with the required customer experience standards
authorisations. The role is performed in a contact centre environment. Role requirements and responsibilities: