advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
follow up and compliance purposes.
Call Centre Performance Management & Reporting
Knowledge of Call Centre Management systems.
ATTRIBUTES:
Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
essential Experience in managing debtors within a call centre environment. Job description: Duties will include
and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding