OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Management or related field. Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: • Minimum Matric qualification is mandatory. • Tertiary is an advantage. • 7 years working experience in a large call centre at a debt collection company or financial financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Management or related field. Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
requirements: • Matric Qualification in Marketing, Communications, or related field. Graphic design experience and and a portfolio will be HIGHLY advantageous. Experience in website maintenance. Immediate starter or start start asap. Minimum of two years of experience in social media and digital marketing, Proven track record design tools is desirable Market related based on experience.
processes What you'll need Minimum of 2-3 years experience in an administrative or project support role Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Google Sheets and Google Docs Familiarity to manage office supplies and security systems Experience in client onboarding and customer support Understanding 000 - R30,000 per month (negotiable based on experience)
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop processes. Experience Proven experience in senior management roles, specifically in managing large call centres
locations and sundry space and media within The Centre. This includes direct sales of court space, indoor also assist with conceptualizing and implementing centre wide exhibitions and events, negotiation with potential exhibitor proposals and attending to incoming sales calls. The Marketing Sales Manager will lend support and years marketing experience preferably in a PROPERTY marketing role. Marketing sales experience preferred DUTIES: sales through direct marketing initiatives, sales calls, sales pitches, visitations to tenants, booking
locations and sundry space and media within The Centre. This includes direct sales of court space, indoor also assist with conceptualizing and implementing centre wide exhibitions and events, negotiation with potential exhibitor proposals and attending to incoming sales calls. The Marketing Sales Manager will lend support and years marketing experience preferably in a PROPERTY marketing role. Marketing sales experience preferred DUTIES: sales through direct marketing initiatives, sales calls, sales pitches, visitations to tenants, booking
/>Matric
Valid drivers licence
Able to do cold calling
Experience in parts sales
Act knowledge essential Experience in managing debtors within a call centre environment. Job description: achieved Ensure credit controllers have met daily call rates and billing adjustments are processed Ensuring career opportunities For more information, please call Lindsey Lombard. R 800000 - R 850000 - Annually