looking for a suitably qualified and experienced Customer Support Agent or Call Centre Agent to join our Performance Areas a) Customer Service Excellence Handling inbound and outbound customer calls professionally information about insurance products and services Resolve customers inquiries and basic complaints efficiently high levels of customer satisfaction and engagement. b) Policy Support Assist customers with policy-related policy-related queries, renewals and amendments Guide customers through the claims process c) Communication Skills
Minimum requirements:
Valid drivers licence
Automotive electrical background /refrigeration/diesel qualified
Cold room refrigeration back ground qualified
Or refrigeration / air-conditioning background qualified<
Are you passionate about cars and customer service? Do you thrive in a fast-paced environment where no
talented individual to join their team as a Service Advisor at our reputable dealership in
have a minimum of 2 years' experience as a Service Advisor within the Motor Industry
have a minimum of 2 years' experience as a Service Advisor within the Motor Industry
with the relevant Service Co-Ordinator and other stakeholders.
/>
/>Document service calls comprehensively
Manage spare parts inventory in the service vehicle
Proactively sell service products and solutions
Lift equipment weighing up to 35 kg intermittently
/>Comprehensive understanding of mechanical systems
Customer-oriented with a proactive and self-driven attitude
service area
Holds a valid driver's license with
Service advisor
Vacancy for a Vehicle Service advisor with a vehicle dealership progress of vehicles, ensuring customer satisfaction of vehicles serviced
Requiremen
inimum of 3 to 4 years’ experience as Vehicle Service advisor
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors