Additionally, they are accountable for internal audit scores, address gaps, and manage deadlines efficiently
and offline customer activities
Set up a scoring system for customers to recommend potential customers
case objectives Regional Operational Excellence score Meaningful YoY improvement required Financial impact:
and resolve outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate
and resolve outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate
Mix
the assessment of counterparties using internal scoring models, and updating Credit Ratings while guiding
complaints/queries
Office Suite)
external perception rating and ensure that the scores are within the agreed targets Identifying and reporting