THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding the daily operational functions of the collection call centres of the company and collaborate closely with reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering planning & managing the daily running of the call centre operations. • Meeting performance targets
THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
till 8:30pm Odd occasions for later nights for airport pickups/event and functions/ emergency Starting
till 8:30pm Odd occasions for later nights for airport pickups/event and functions/ emergency Starting
Reference: NWA003112-PCa-3 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
dynamic and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US candidate will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). management roles, specifically in managing large call centres Demonstrated success in navigating peak
/>Valid drivers licence
Able to do cold calling
Experience in parts sales i.e. Midas , Automotive
essential Experience in managing debtors within a call centre environment. Job description: Duties will achieved Ensure credit controllers have met daily call rates and billing adjustments are processed Ensuring career opportunities For more information, please call Lindsey Lombard. R 800000 - R 850000 - Annually
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's). Good