telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
Reference: PE000496-GS-1 Our client a Service Centre for VW and Audi Vehicles situated in Randburg, Gauteng
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written
Handle incoming and outgoing mail, emails, and phone calls - Provide exceptional customer service - Perform
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio
core network Strong knowledge in 4G core network, call processing technologies and network architecture