telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Matric, completed RE5, FAIS credits and 2-3 years call centre sales experience in Life Insurance to join reputable HAVE: Matric RE5 FAIS fit and proper 2 years call centre sales experience in Life Insurance industry Successful Successful track record in sales DUTIES: Outbound call centre Working from leads Sales of Life Insurance products
Matric, completed RE5, FAIS credits and 2-3 years call centre sales experience in Life Insurance to join reputable HAVE: Matric RE5 FAIS fit and proper 2 years call centre sales experience in Life Insurance industry Successful Successful track record in sales DUTIES: Outbound call centre Working from leads Sales of Life Insurance products
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
stics background an advantage
coach within a high paces sales and telesales call centre environment
Competencies:
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accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating