failed to comply after 14 days 2. Investigation of Complaints against the backdrop of customer centricity Deliverables: remains the background of all activities Respond to complaints or queries from Unions, individual employees on the Complaints Register with the Funds Administrator (for FSCA purposes) Measures: Complaints register turnaround time dependent on nature of query / complaint and urgency required Positive feedback and compliance exemptions, exceptions, inspection reports, complaints Supervise the administration of registration
candidate will be responsible for dealing with client complaints and queries, maintaining customer files with documents. All customer correspondence including complaints and queries. Incident reports. Investigations
taking and processing orders and addressing complaints. Answering phone calls and calling customers
with the established procedures Refer all client complaints received telephonically to the appropriate manager
with the established procedures Refer all client complaints received telephonically to the appropriate manager
established procedures
effectiveness and alignment of company values, customer complaint reporting and health and safety. Requirements:
effectiveness and alignment of company values, customer complaint reporting and health and safety. Requirements:
timeous resolution of stakeholder queries and complaints and take ownership of issues
Balance interests
timeous resolution of stakeholder queries and complaints and take ownership of issues
Balance interests
timeous resolution of stakeholder queries and complaints and take ownership of issues
Balance interests
timeous resolution of stakeholder queries and complaints and take ownership of issues Balance interests timeous resolution of stakeholder queries and complaints and take ownership of issues Balance interests timeous resolution of stakeholder queries and complaints and take ownership of issues Balance interests