appointments, and events.
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships forecasts Maintain product and pricing information on customer portals and internally Collaborate with cross-functional
Responsibilities:
Duties & Responsibilities
Framing entries from A to Z
Desired Experience & QualificationMinimum Matric
Excellent tariff knowledge.
Multi modal experience Air / Ocean / Road
Import and Export
Package & RemunerationVarious salaries for various clients
Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
/>
/>Document service calls comprehensively
Manage spare parts inventory in the service vehicle
Proactively sell service products and solutions
Lift equipment weighing up to 35 kg intermittently
/>Comprehensive understanding of mechanical systems
Customer-oriented with a proactive and self-driven attitude
service area
Holds a valid driver's license with
Duties include
Customer Engagement: