high-performance call center of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM
ng>
5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
the following technologies & design patterns: C# .NET, MVC3, Angular2+, TypeScript, JQuery, SQL, Web
principles.
As Senior C# Developer you will have the opportunity years experience in hardcore development working with C#, .NET Core, SQL, Web API, RESTful API
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
ResponsibilitiesCustomer service engagement via incoming calls and respond to email queries Managing reservation
dual-focus (back-office & voice) within an inbound/outbound contact center experience
possible Processing of instructions Manage all inbound calls from providers, broker and our administration
cessing of instructions
possible Processing of instructions Manage all inbound calls from providers, broker and our administration
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and