advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
high-performance call center of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM
ng>
5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
You will be responsible for responding to inbound queries via voice and email correspondence. Handling
high-performance call center of CLO's with a clear vision to provide world-class Inbound and Outbound CRM Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
3+ years experience as a Software Developer (C#).
Experience working on SQL platforms
Join Our Dynamic Team - Senior Software Engineer - C#
Are you a seasoned software engineer
seeking a Senior Software Engineer with expertise in C#, API development, and DevOps practices. If you thrive
ong>C# Expertise: 5+ years of hands-on experience developing robust applications with C#.
/>Act as technical leader, expert and mentor in the C&I department. Technical responsibility for the
present and future requirements.
Manage all C&I Dept personnel and day to day issues within
Reference: NWA003558-CH-1 Calling on Intermediate C# Developers who are looking for that one opportunity field. 3 years experience as a Software Developer (C#). Experience working on SQL platforms .Net, .Netcore
the following technologies & design patterns: C# .NET, MVC3, Angular2+, TypeScript, JQuery, SQL, Web
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements