advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding the daily operational functions of the collection call centres of the company and collaborate closely with reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering planning & managing the daily running of the call centre operations. • Meeting performance targets
JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
ResponsibilitiesCustomer service engagement via incoming calls and respond to email queries Managing reservation
& voice) within an inbound/outbound contact center experience
An industry leading steel service center based in the West Rand of Johannesburg is growing rapidly and
Reference: NWA003112-PCa-3 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
prioritize effectively. • Excellent knowledge of user-centered design principles. • Excellent oral and written
prioritize effectively. • Excellent knowledge of user-centered design principles. • Excellent oral and written
dynamic and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US candidate will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). management roles, specifically in managing large call centres Demonstrated success in navigating peak
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Able to do cold calling
Experience in parts sales i.e. Midas , Automotive