Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC Salary:
clients. Be responsible for the end-to-end customer contact processes and their associated customer experience cost-effective operation consistently achieving contact handling SLAs. Act as the Voice of the Customer at a senior level leading a service driven contact centre. 3 years' experience in managing and developing years' experience managing a large, outsourced contact centre operation. Market Related
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Requirements: At least 5 years' experience in contact centre operational management and strategic planning
products and or services Maintain and enhance the contact centre's brand image and reputation and ensuring the
products and or services Maintain and enhance the contact centre's brand image and reputation and ensuring the
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