as part of a team on others. Responsibilities: · Attend to all logged support incidents and calls. · Perform handed over with the necessary documentation and training. · Assisting in the setup of monitoring and alerting · Assist Developers to troubleshoot issues. · Attend boilers when required. · Assist administrator in in creating and completing monthly reports. · Attend the monthly Vodacom TSS support meeting. · Plan to time with code deployments. · Mentoring and training of new and junior support engineers. Accountability
administration, pitch preparation and demos.
project. Ability and willingness to coach and give training to fellow colleagues and users when required Willing consistent from a development point of view. Attending of all team meetings, including Stand-ups, Sprint Execution according to the Agile Methodology and attending of all team meetings, including Stand ups, Sprint consistent from a development point of view. • Attending of all team meetings, including Stand-ups, Sprint Execution according to the Agile Methodology and attending of all team meetings, including Stand ups, Sprint
objects Preparing User manuals and conducting training to business process owners Go-live preparation Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint objects • Preparing User manuals and conducting training to business process owners • Go-live preparation Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint
coach and give training to fellow colleagues and users when required.
project Ability and willingness to coach and give training to fellow colleagues and users when required Willing standards) Ability and willingness to coach and give training to fellow colleagues and users when required Support and operation manual Creation of Test Cases User training (Key users) System testing/parallel runs System standards) • Ability and willingness to coach and give training to fellow colleagues and users when required • operation manual • Creation of Test Cases • User training (Key users) • System testing/parallel runs • System
has a DevOps setup and the Devs are required to attend to operational incidents when required as well
configuration Connect IT, knowledge database resolveIT) Attend and moderate operation meetings. Coordinate external configuration Connect IT, knowledge database resolveIT) Attend and moderate operation meetings. Coordinate external
project Ability and willingness to coach and give training to fellow colleagues and users when required SAP objects Preparing User manuals and conducting training to business process owners Go-live preparation objects • Preparing User manuals and conducting training to business process owners • Go-live preparation project • Ability and willingness to coach and give training to fellow colleagues and users when required •