JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their resources being shared between Professional Services and Managed Services. This is a global role, managing allocation with the necessary skills are available to meet customer demand Capacity Planning: Collaborate with sales sales, project management, marketing, and customer support teams to understand upcoming projects, promotions promotions, and anticipated increases in customer interactions and allocate resources accordingly Scheduling
/>
Solution Specialist, you will provide intermediary services that are personalised, efficient, and prompt to of choice. The incumbent delivers exceptional service that exceeds the client's expectations through escalations to ensure personalised service and effective resolution. Assist customers with online banking, mobile mobile banking, and other digital banking services. Participate in training programs and ongoing learning knowledge of banking products, services, and processes. Assist customers with account openings, deposits
Solution Specialist, you will provide intermediary services that are personalised, efficient, and prompt to of choice. The incumbent delivers exceptional service that exceeds the client's expectations through escalations to ensure personalised service and effective resolution. Assist customers with online banking, mobile mobile banking, and other digital banking services. Participate in training programs and ongoing learning knowledge of banking products, services, and processes. Assist customers with account openings, deposits
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
Develop and maintain relationships with existing customers through regular communication and follow-up Prepare and quotes to potential and existing customers Ensure customer needs are met in a timely and professional company's products and services Collaborate with other departments to ensure customer satisfaction Meet and regarding customer needs and market trends Provide excellent customer service and ensure customer loyalty history of meeting or exceeding targets Strong customer service skills Problem-solving abilities Strong communication
Develop and maintain relationships with existing customers through regular communication and follow-up Prepare and quotes to potential and existing customers Ensure customer needs are met in a timely and professional company's products and services Collaborate with other departments to ensure customer satisfaction Meet and regarding customer needs and market trends Provide excellent customer service and ensure customer loyalty history of meeting or exceeding targets Strong customer service skills Problem-solving abilities Strong communication
potential customers, presenting products, negotiates and closes sales, and maintains strong customer relationships role involves excellent communication and customer service to drive sales and foster client loyalty. motivated individuals to drive sales and build strong customer relationships over the phone. Key Responsibilities: quotas Maintain and update customer database Provide excellent customer service and follow-up Requirements:
potential customers, presenting products, negotiates and closes sales, and maintains strong customer relationships role involves excellent communication and customer service to drive sales and foster client loyalty. motivated individuals to drive sales and build strong customer relationships over the phone. Key Responsibilities: quotas Maintain and update customer database Provide excellent customer service and follow-up Requirements: