Call Centre%2cfnb Jobs in North Johannesburg

Call Centre Agent Midrand NEW

 People Dimension

Midrand

 R5 000 CTC pm

an experienced Call Centre Agent with experience to join their dynamic team. Call Centre Agent for an IT IT Services and Repair Centre. Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent

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Call Coordinator Midrand NEW

 Datacentrix

Midrand

We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and

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Customer Care Coordinator NEW

Sandton

responses, and feedback.

Servicing Administrator NEW

Midrand

 Monthly

/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with

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Technical Administrator Halfway House NEW

 Salesworx Specialist Sales Recruitment

Halfway House

Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the

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Servicing Administrator Midrand NEW

 Ultra Personnel : Pharmaceutical, Insurance, Engineering

Midrand

Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the

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Servicing Administrator NEW

 Ultra Personnel : Pharmaceutical, Insurance, Engineering

Midrand

Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the

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Field Support Engineer NEW

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Mcse Engineer Midrand NEW

 Datacentrix

Midrand

Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and

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Technical Support Specialist (panstrat) NEW

Sandton

 Market related

support calls.