procedures, and quality standards. Identify and document areas for improvement in agent performance. Collaborate analyse QA reports to identify trends, patterns, and areas of improvement. Present findings to management and
procedures, and quality standards. Identify and document areas for improvement in agent performance. Collaborate analyse QA reports to identify trends, patterns, and areas of improvement. Present findings to management and
policies and procedures. • Managment meetings with area management are done and meetings with depot staff