support organisations. Config management & Service management. Active participation in Agile ceremonies
Generation Facility
PaaS, SaaS services. • Understanding of Infrastructure as Code concepts, comfortable managing and provisioning integrity and stability of services and applications. • Work within the change management process for all configuration Maintain documentation and diagrams for cloud services. • Manage and Maintain Service Level Agreements, Memos
systems. Ensure the service providers Service level agreements are managed according to the terms and conditions conditions that were agreed on. Customer Service Management Liaise with tenants and resolve building maintenance
systems. Ensure the service providers Service level agreements are managed according to the terms and conditions conditions that were agreed on. Customer Service Management Liaise with tenants and resolve building maintenance
Reports to
Customer Services Manager Employment Status Permanent
Attention to details and Quality● Servicing
● Time Management
● Collaboration
● Adaptability
●
HR strategies
concern update. Support / conduct regular Service Manager and Service Foreman meetings. Vehicle Off Road
concern update. Support / conduct regular Service Manager and Service Foreman meetings. Vehicle Off Road
identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs, problem