analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution administration tools Support ticket tracking tool – in progress tickets Configuration Management document
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring
Specialist will be responsible for preparing, examining, analysing, negotiating, and revising contracts
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service