(Core transactional banking, value added services, cash investments and foreign exchange)
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
trails and regulatory requirements. Cash Flow Management: Monitor cash flow and ensure adequate liquidity liquidity for project requirements. Assist in preparing cash flow forecasts and managing working capital. Financial
this role and / or will have a permanent alternate cash advance. Performs the full range of cashiering services processing of accommodation exchange, collections, cash payments and bank account reconciliations in accordance safeguarding of cash, receipts and processing accuracy to include restitution of cash shortages. Alternate bank account, as required. COLLECTIONS: Accepts cash and checks in accordance with Department of State petty cash purchases upon receipt of an approved Petty Cash Disbursement form. Issues priority cash advances
all tasks associated with the Right Now Response Centre, from call management to response reaction and qualification Logistics background an advantage Response centre background an advantage Excel experience should
all tasks associated with the Right Now Response Centre, from call management to response reaction and qualification Logistics background an advantage Response centre background an advantage Excel experience should